Shipping policy

Shipping Policy

Effective Date: January 1st, 2023

Thank you for shopping at PawFoods.com. This shipping policy ("Policy") outlines important information regarding the shipping and delivery of products ordered from our website.

1. Processing Time
   1.1 All orders are processed within 2 business days.
   1.2 Orders are not shipped or delivered on weekends or holidays.
   1.3 In case of any delays or changes in processing time, we will notify you via email or phone.

2. Shipping Methods and Carriers
   2.1 We will ship with the carrier that best meets our requested delivery time and best serves your location.
   2.2 The shipping carrier(s) we use may vary based on factors such as the destination, size, and weight of the package. 2.3 We may provide tracking information for your order, if available, to help you track the status and estimated delivery date.

3. Shipping Destinations
   3.1 We currently offer shipping to all US States in the Continental US.
   3.2 For international orders, please note that customs, duties, and taxes may apply. The recipient is responsible for any additional charges incurred.

4. Shipping Costs
   4.1 Shipping costs are calculated based on the selected shipping method, destination, package weight, and dimensions.
   4.2 The shipping cost will be displayed during the checkout process before you submit your order.

5. Delivery Time
   5.1 Estimated delivery times are provided based on the selected shipping method and destination.
   5.2 Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on factors beyond our control, such as customs clearance or carrier delays.

6. Order Tracking
   6.1 If available, we will provide a tracking number or link to track the status of your order.
   6.2 Please allow some time for the tracking information to be updated after your order has been shipped.

7. Lost or Damaged Packages
   7.1 We are not responsible for any lost, stolen, or damaged packages during transit.
   7.2 In the event of a lost or damaged package, please contact the shipping carrier directly to file a claim.

8. Change of Shipping Address
   8.1 It is your responsibility to provide accurate and complete shipping information during the checkout process.
   8.2 If you need to change the shipping address after placing your order, please contact us as soon as possible. We will make every effort to accommodate your request, but we cannot guarantee that the change can be made.

9. Returns and Exchanges
   9.1 For information about returns, exchanges, and our refund policy, please refer to our Return Policy.

10. Contact Information
    10.1 If you have any questions or concerns about our shipping policy, please contact us at support@pawfoods.com.