Refund policy

Effective Date: January 1st, 2023

Thank you for shopping at PawFoods.com. This refund policy ("Policy") outlines the terms and conditions for requesting refunds for products purchased from our website.

1. Eligibility for Refunds
   1.1 To be eligible for a refund, you must meet the following criteria:
   - The product must be purchased directly from our website.
   - The refund request must be made within 7 days from the date of delivery.
   - The product must be unused, in its original condition, and in the original packaging.
   1.2 Please note that certain products may be exempt from being eligible for a refund due to hygiene reasons or other specific considerations.

2. Refund Process
   2.1 To request a refund, please contact us at support@pawfoods.com.
   2.2 In your refund request, please provide the following information:
   - Order number
   - Product name
   - Reason for the refund request
   2.3 Once we receive your refund request, we will review it and notify you of the approval or rejection of your refund.
   2.4 If your refund is approved, we will initiate a refund to your original payment method within 3 business days.

3. Refund Options
   3.1 Depending on the circumstances, we may offer one of the following refund options:
   - Refund to the original payment method: The refund amount will be credited back to the same payment method used for the original purchase.
   - Store credit: Instead of a refund to the original payment method, we may offer a store credit that can be used for future purchases on our website.

4. Inspection
   4.1 Please inspect all items upon arrival.
   4.2 For any missing or damaged goods, please inform us within 7 days and if applicable, a replacement product will be made available.
   

5. Shipping and Handling Costs
   5.1 Unless otherwise stated, shipping and handling costs are non-refundable.
   5.2 If you receive a refund, the original shipping and handling costs, if applicable, will be deducted from the refund amount.

6. Return Shipping
   6.1 If you are required to return the product to us for a refund, you will be responsible for the cost of return shipping, unless the return is due to our error or a defective product.
   6.2 We recommend using a trackable shipping service to ensure that the returned product reaches us safely.

7. Contact Us
   7.1 If you have any questions or concerns regarding our refund policy or need assistance with a refund request, please contact us at support@pawfoods.com.